LAB TRACKER™ HIV Support
Technical Support
Your LAB TRACKER™ HIV version and Build is current if you are running
HIV - V6.20 b500 (01/20/2010)
To confirm your version, select HELP>ABOUT from the LAB TRACKER™ HIV pull-down menu.
Customer Support
Please choose from one of the following Support options:
- Toll-free Support Line: Dial 1-888-224-4230 and follow the menu prompts to reach customer support for LAB TRACKER™ HIV. There is also an option to leave a general message if you are unsure of the correct support option.
- Support via Email: LABTRACKER.Support@its.jnj.com
- Customer support agents are available Monday – Friday between the hours of 8am and 5pm Eastern time. All voicemail and email messages sent outside these support hours will be addressed the next business day.
LAB TRACKER™ HIV Customer Support will be closed in observance of the following holidays:
| --- 2009 --- | |
| Thursday, November 26 | Thanksgiving Day |
| Friday, November 27 | Day After Thanksgiving |
| Thursday, December 24 | Day Before Christmas |
| Friday, December 25 | Christmas Day |
| --- 2010 --- | |
| Friday, January 1 | New Year’s Day |
| Monday, February 15 | President’s Day |
| Monday, May 31 | Memorial Day |
| Monday, July 5 | Monday after Independence Day |
| Monday, September 6 | Labor Day |
| Thursday, November 25 | Thanksgiving Day |
| Friday, November 26 | Day after Thanksgiving Day |
| Friday, December 24 | Day before Christmas |
| Friday, December 31 | Day before New Year’s Day |
Release Documents
- HIV 6.20 Release Document (Version Release Date 1/20/2010)
- HIV 6.14 Release Document (Version Release Date 12/13/2007)
- HIV 6.12 Release Document ( Version Release Date 02/05/2007)
- HIV 6.1 Release Document (Version Release Date 07/27/2006)
- HIV 6.0.1 Release Document (Version Release Date 4/6/2006)
