1. Who are Virco BVBA and Virco Lab, Inc.?

Virco BVBA is a research-based biotechnology company that provides services to support both routine clinical care and pharmaceutical drug development in the area of infectious disease. Our U.S. affiliate, Virco Lab, Inc., delivers our current U.S. commercial offerings, the virco^®TYPE HIV-1 and Antivirogram^® resistance assays, which are used to monitor HIV drug resistance and facilitate treatment decisions by clinicians managing patients with HIV/AIDS. Ongoing research programs being conducted by Virco BVBA explore how to extend our experience in enhancing clinical decisions that optimize individualized medical solutions into other areas of infectious disease, like HCV and RSV.

2. What is the vision of Virco with the acquisition of the LAB TRACKER^™ HIV software?

With the acquisition of LAB TRACKER HIV, our vision is to further assist HIV clinicians in optimizing treatment decisions for their patients by providing an efficient solution for organizing, analyzing, and evaluating healthcare information from multiple sources in a single convenient and easy to use location. We aspire to develop new products and services in other therapeutic areas by leveraging our experience in affordably analyzing and evaluating patient data that makes optimizing medical solutions timely and actionable.

3. Does Virco provide training?

Yes. We provide several individualized training options to meet the needs of your site. Please contact Customer Support for details.

4. Can Virco support me with importing my data to LAB TRACKER^™ HIV?

As part of the initial site configuration process, your existing data will be evaluated, and a plan created to transfer your current system to LAB TRACKER^™ HIV. Every situation is different, so please contact Customer Support with any questions you may have.

5. Can I convert my data from CAREWare™ to LAB TRACKER^™ HIV?

Yes. We have conversion utilities available to help with the migration of your CAREWare™ database to LAB TRACKER^™ HIV. Please contact Customer Support for further details.

CAREWare™ is a trademark of Jeff Murray's Programming Shop, Inc. and is not affiliated with, associated with, or a sponsor of the LABTRACKER^™ HIV software.

6. How much does LAB TRACKER^™ HIV cost?

For the most up-to-date and accurate product pricing, please contact your Virco Sales Representative. To have a Sales Representative contact you, please call 888-224-4230, and then press 3 for Product Sales.

7. Is LAB TRACKER^™ HIV HIPAA compliant?

LAB TRACKER^™ HIV provides security controls required for HIPAA compliance. If you have specific questions about HIPAA compliance please contact Customer Support for detailed information.

8. Is LAB TRACKER^™ HIV CCHIT certified?

The current version of LAB TRACKER^™ HIV is not CCHIT certified; however, Virco plans to release a certified version of the software in 2010.

9. Does LAB TRACKER^™ HIV qualify for the American Recovery Reimbursement Act (ARRA) rebate and HIV incentives?

The current version of LAB TRACKER^™ HIV has not yet been certified for HIT incentives outlined by the American Recovery and Reinvestment Act of 2009. However, Virco does have plans to upgrade LAB TRACKER^™ HIV so that it is CCHIT certified and may qualify for the HIT Incentives in 2011.

10. Will the HIV reports be kept updated?

As new requirements for reporting become available, Virco will update the HIV reports in LAB TRACKER^™ HIV.

11. How will vendor support be organized?

We offer three types of technical support. End user support is handled by Customer Support, and includes telephone support, demonstrations and training for users. For more technical issues, Customer Support provides a path to the engineers. 24/7 help is always available on our web site, www.labtrackerhiv.com

12. What do I do if my maintenance agreement has expired?

Simply call 888-224-4230, and then press 3 for Product Sales. A sales representative will be able to provide you with your renewal options.

13. Who do I contact for customer assistance?

Our toll-free phone line and email support are available to help answer your questions. To reach support by phone, dial 888-224-4230, and then press 2 for Customer Support. You can also email your support questions to LAB TRACKER.Support@its.jnj.com.

14. What will be the network bandwidth consumption for normal activity?

LAB TRACKER^™ HIV runs in a File Server/Fat client configuration. All data access to the master tables on the server is accomplished across the network. The results of the queries are stored on the workstation temporarily. Any changes are done using Updates or Inserts. Some select queries with complex where statements can generate a lot of network traffic as both the data and the index files must be accessed from the client machines.

15. Which network protocols should be used?

LAB TRACKER^™ HIV can use any underlying protocol as long as files can be accessed on the server.

16. What is the minimum server configuration (hardware and software components)?

Any server that can be accessed from a Windows 98/2000/XP client can be used. Such servers include Windows 2000 Server, Novel NetWare, etc. A server with a Pentium III-600 or better, 256 MB of RAM, and two (preferred, one is possible) 4-Gig hard drives is sufficient.

17. Who will need "administrator" or "root" privileges on the server?

LAB TRACKER^™ HIV requires read/write privileges for all users for the LAB TRACKER^™ HIV directory and all of its sub directories. There is also another directory hopefully on a second disk where the Journal information is kept (SEE 21 BELOW). All users need read/write for this as well.

18. What database is used and what is the database revision level?

The underlying data is stored in Visual Fox Pro 7.0 tables and the program is written in the same. The LAB TRACKER^™ HIV program and Runtime files and ancillary files are placed on each client machine. The master data all reside on the server.

19. How will the database be accessed?

The data on the server is accessed through SQL commands to Visual FoxPro that then accesses the server as required. The working tables are stored on the local user's hard drive.

20. How will backups be done?

You can backup the entire server over the network as you would any server, or you can have your own magnetic tape drive on the server, and set it up to do daily backups.

21. Describe disaster recovery requirements.

At least once a day, all data is backed up to a separate directory. We also have a journaling option (SEE 17 ABOVE), which logs all database changes. You can use this to restore any changes manually from the last backup (either by you from tape, or by the automatic daily backup).

22. Does our license allow us to install LAB TRACKER^™ HIV on multiple computers with multiple user passwords?

Yes, the license allows for LAB TRACKER^™ HIV to be installed on one (1) Local Area Network. It does not matter to Ground Zero Software how many people or seats have access to LAB TRACKER^™ HIV. The System Administrator makes those assignments. By using the password feature, four levels of access can be assigned: System Administrator, Administrator, Limited Access, or View-only.